Term and Conditions

Welcome to Bowling Sales Store (operated via bowlinggears.com). These Terms and Conditions govern your access to and use of our website, including all purchases, interactions, and services. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our website.

Our store specializes in premium bowling equipment and accessories, catering to bowling enthusiasts, professionals, and recreational players worldwide. We are committed to providing high-quality products from trusted brands like Brunswick, Dexter, DV8, Columbia 300, and BSI, along with a transparent and user-friendly shopping experience.

1. User Obligations and Responsibilities

As a user of our website, you agree to the following responsibilities:

• Accurate Information: Provide true, complete, and up-to-date details when creating an account, placing an order, or contacting customer service. This includes your name, email, shipping address, and payment information.
• Account Security: Maintain the confidentiality of your account credentials (e.g., password). You are responsible for all activities under your account.
• Compliance with Laws: Use the website in accordance with applicable laws and regulations. Do not engage in fraudulent, abusive, or unauthorized activities, such as attempting to interfere with site operations or misusing product information.
• Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to make purchases.
• Prohibited Actions: You may not copy, distribute, or misuse any content from the site (e.g., product descriptions, images) without our prior written consent.

2. Products and Services Description

Our website offers a wide range of bowling products, including:

• Bowling Balls: From brands like Brunswick, Columbia 300, DV8, and Bowling.com balls. These are designed for performance and durability.
• Bowling Shoes: Including 3G, Brunswick, Dexter, BSI, and Classic shoes, tailored for comfort and fit.
• Accessories and Bags: Such as bowling bags, grips, and other accessories from AMF, BSI, Classic, and more.

Key Product Policies:

• Product Availability: All items are subject to stock availability. If an item is out of stock, we will notify you and may cancel the order or offer an alternative.
• Descriptions and Images: We strive to provide accurate product descriptions and images, but slight variations may occur due to manufacturing changes. If a product does not match its description, you may be eligible for a return (see Section 5).
• Non-Returnable Items: For hygiene and safety reasons, the following cannot be returned unless defective or damaged upon arrival:
  • Bowling shoes (all brands, due to personal fit and hygiene).
  • Used or customized bowling balls (if drilled, altered, or used in play).
  • Opened intimate accessories (e.g., grips or wrist supports).

3. Order and Payment Terms

When you place an order on our website, you agree to the following terms:

Order Process

• Order Confirmation: After payment, you will receive an order confirmation email. Orders are processed within 1-2 business days after payment confirmation (orders on weekends/holidays are processed the next business day).
• Order Changes/Cancellations: You may request changes or cancellations within 24 hours of placing the order by contacting us at [email protected]. We cannot guarantee changes after processing begins.
• Pricing and Taxes: All prices are listed in USD and exclude applicable taxes or duties, which may be added at checkout. We reserve the right to correct pricing errors.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the chosen method.

• Payment Security: We use encrypted payment gateways to protect your data. However, you are responsible for ensuring your payment details are secure.
• Failed Payments: If a payment fails, we may cancel the order. Contact your payment provider for issues like declined transactions.

Shipping and Delivery

• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Via EMS for orders of $50 or more, delivered in 15-25 business days after shipment.
• Delivery Times: These are estimates and may vary due to customs, weather, or other factors beyond our control. We are not liable for delays caused by third-party carriers.
• Shipping Restrictions: We do not ship to some Asian countries and remote areas. If your address is ineligible, we will notify you and refund the order.

4. Intellectual Property

All content on this website, including text, images, logos, product designs, and graphics, is the property of Bowling Sales Store or our licensors and is protected by copyright and trademark laws.

• Usage Restrictions: You may not reproduce, distribute, or create derivative works from any content without our express written permission. This includes using brand names like Brunswick or Dexter for commercial purposes.
• User-Generated Content: If you submit reviews, photos, or other content, you grant us a non-exclusive license to use it for promotional purposes. You confirm that the content is original and does not infringe on third-party rights.

5. Returns, Refunds, and Exchanges

We aim for your complete satisfaction. Our returns policy is designed to be hassle-free, with the following key points:

• Return Window: 15 days from the delivery date. Items must be unused, in original packaging, with all tags attached.
• Return Process:
  1. Contact us at [email protected] within 15 days to request a Return Merchandise Authorization (RMA) number. Include your order number, items to return, and reason.
  2. Wait for approval—do not ship items without an RMA number.
  3. Pack items securely with a copy of the order confirmation and the RMA number on the box. Ship to the address we provide.
  4. After inspection, refunds or exchanges are processed within 5-7 business days.
• Refund Details:
  • Refunds are issued to the original payment method. Processing takes 5-7 business days after we receive the return, plus 5-10 business days for bank processing (total 10-17 business days).
  • Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
  • Promotional discounts may affect the refund amount.
• Exchanges: For approved exchanges, new items ship once the return is processed, using the original shipping method.

6. Limitation of Liability

To the fullest extent permitted by law, Bowling Sales Store and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products, including but not limited to:

• Delays or failures in delivery due to carrier issues, customs, or events beyond our control (e.g., natural disasters).
• Minor discrepancies in product descriptions or images.
• Misuse of products or failure to follow manufacturer guidelines.
• Third-party actions, such as payment processor errors or cybersecurity breaches unrelated to our negligence.

Our total liability for any claim related to your order shall not exceed the purchase price of the product in question. This limitation applies to all legal theories, including contract, tort, and warranty.

7. General Provisions

• Governing Law: These terms are governed by the laws of the United States, specifically the state where our store is located (based in Oil City, US 16301). Disputes shall be resolved in the courts of that jurisdiction.
• Changes to Terms: We reserve the right to update these Terms and Conditions periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site constitutes acceptance of the revised terms.
• Severability: If any part of these terms is deemed invalid, the remaining provisions remain in effect.
• Contact Information: For questions about these terms, shipping, returns, or any issues, reach out to our customer service team:

  Email: [email protected]
  Address: Bowling Sales Store, 3590 Spadafore Drive, Oil City, US 16301
  Response Time: Within 24-48 hours

Thank you for choosing Bowling Sales Store—we value your trust and are dedicated to supporting your bowling journey with reliable products and service. 🎳