Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Please note: We do not ship to some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

Returns & Exchanges

At Bowling Sales Store, we’re committed to your complete satisfaction with our premium bowling equipment from top brands like Brunswick, Dexter, DV8, Columbia 300, and BSI. Our hassle-free returns policy ensures you can shop with confidence.

Returns & Exchanges Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Process: Simple 4-step procedure outlined below

Step-by-Step Return Process

Step 1: Contact Us for RMA Number

Email us at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Items you wish to return/exchange
• Reason for return

Step 2: Wait for Approval

Our customer service team will review your request and issue a Return Merchandise Authorization (RMA) number if approved.

Step 3: Pack and Ship

Once approved:

• Pack item(s) securely in original packaging
• Include copy of order confirmation or packing slip
• Write RMA number clearly on outside of box
• Ship to address provided in approval email

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped, defective product, etc.).

Step 4: Processing & Completion

After we receive and inspect returned items:

• Refunds or exchanges processed within 5-7 business days
• Email notification sent upon completion

Refund Information

Refund Timeline

• Processing: 5-7 business days after we receive return
• Bank Processing: 5-10 business days to appear in your account
• Total Time: Typically 10-17 business days total

Refund Method

• Refunds issued to original payment method
• Accepted payment methods: Visa, MasterCard, JCB, PayPal
• Promotional discounts may affect refund amount
• Original shipping fees non-refundable (unless our error)

For exchanges, new items ship once return is processed, using the same shipping method as your original order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective or damaged upon arrival:

If you receive a defective or damaged item from these categories, contact us immediately at [email protected] with photos/details for replacement or refund.