At Bowling Sales Store, we are dedicated to providing high-quality bowling equipment and accessories to bowlers worldwide. We want you to be completely satisfied with your purchase of premium bowling gear from brands like Brunswick, Dexter, DV8, Columbia 300, and BSI. If you’re not happy with your order, our Returns & Exchanges policy is designed to make the process smooth and hassle-free. Please read this policy carefully to understand your options.

Returns & Exchanges Overview

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be in their original condition: unused, unwashed, and with all tags and packaging intact. This ensures that we can maintain the quality and safety of our products for all customers.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the items you wish to return or exchange, and the reason for the request. You can use the template provided below to ensure you include all necessary details.
  2. Wait for Approval: Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number if approved. Do not ship items back without an RMA number, as they may not be processed.
  3. Pack and Ship: Once approved, pack the item(s) securely in the original packaging, include a copy of your order confirmation or packing slip, and write the RMA number on the outside of the box. Ship the package to the address provided in your approval email. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Processing: After we receive and inspect the returned item(s), we will process your refund or exchange within 5-7 business days. We will notify you via email once the process is complete.

Refund Timeline and Methods

Refunds will be issued to the original payment method used during purchase. Here’s what to expect:

  • Timeline: Refunds typically take 5-10 business days to appear in your account after processing, depending on your payment provider (e.g., Visa, MasterCard, JCB, PayPal).
  • Method: The refund will be credited back to the same card or PayPal account. If you used a promotional discount, the refund amount may be adjusted accordingly.

Note that shipping fees are non-refundable for returns not caused by our error. For exchanges, we will ship the new item once the return is processed, using the same shipping method as your original order (standard or free shipping).

Non-Returnable Items

Based on our product analysis and commitment to hygiene and safety, the following items are not eligible for returns or exchanges unless they arrive defective or damaged:

  • Bowling shoes (e.g., from 3g shoes, Brunswick shoes, Dexter shoes, Bsi shoes, Classic shoes) due to personal fit and hygiene reasons.
  • Used or customized bowling balls (e.g., from Bowling.com balls, Brunswick balls, Columbia 300 balls) if they have been drilled, altered, or used in play.
  • Opened accessories that are intimate or sanitary in nature, such as certain grips or wrist supports, unless defective.

If you receive a defective or damaged item from these categories, contact us immediately at [email protected] with photos or details, and we will assist with a replacement or refund.

Return & Exchange Request Template

To streamline your request, copy and paste the template below into an email to [email protected]. Fill in the bracketed information with your details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bowling Sales Store Team, I would like to request a [return/exchange] for my recent order. Here are the details: – Order Number: [Your Order Number] – Date of Delivery: [Date You Received the Order] – Item(s) to Return/Exchange: [List the product names, quantities, and sizes if applicable] – Reason for Request: [e.g., wrong size, defective item, not as described] Please let me know the next steps, including the return address and any instructions. I have ensured the item(s) are in original condition with all packaging and tags. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Contact Us

If you have any questions about returns, exchanges, or our policies, we’re here to help! Reach out to our friendly customer service team:

Email: [email protected]

Address: Bowling Sales Store, 3590 Spadafore Drive, Oil City, US 16301

We aim to respond to all inquiries within 24-48 hours. As a trusted global retailer, we’re committed to ensuring your bowling experience is excellent—both on and off the lanes!

We reserve the right to update this policy periodically. Check this page for the latest information. Thank you for choosing Bowling Sales Store—your partner in bowling excellence! 🎳